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FAQs

GENERAL

I want to open an online location for my business – what is the first step?

The first step would be to visit www.caymanaisles.com and click “BECOME A SELLER” in the top left corner of our home page. You will be taken to our registration page where you can complete the sign-up form for an account with a FREE 30 day trial.

What are the advantages of selling our products and services online?

Everyone is on the internet. The internet is the fastest and easiest way to reach customers and if they are able to purchase your items from you while surfing the net, they certainly will. Offering your business services and products online is a convenient way for customers to shop and buy.

Your customers will not be limited to closing hours, Sunday laws or not being able to physically attend your location. You can easily promote your business on social media and add links to your products and services that can allow your customers to immediately view, shop and buy when they first see your posts and adverts!

There are many great reasons to get your business online; these are only a few!

Should I be a licensed local business to sign-up?

Yes. Cayman Aisles only registers local businesses that have a valid Cayman Islands Trade & Business License; you will be required to submit this when your registration is confirmed.

What payment methods can be accepted?

If you choose to setup your business for online selling through Cayman Aisles you can easily accept credit and debit cards. The platform can process sales by Visa, Mastercard and Discover.

 

FEES & PAYOUTS

What are your fees?

Cayman Aisles charges a 4.25% processing fee and CI$0.70 per sale. These fees are only applicable when a sale is made online. In addition to this there is a monthly “rental” fee depending on the package you select. This rental fee is billed monthly after the first 30 days.

What are the monthly package fees?

PACKAGE

Starter

Premium

Superior

PRICE

CI$75.00

CI$195.00

CI$305.00

UPLOAD LIMIT

300

900

Unlimited

RENEWAL PERIOD

30 days

30 days

30 days

 

How do I collect payment for my sales?

When your customer pays for a product or service with their credit/debit card from your online business space you will immediately receive an order notification and your reports will automatically be updated. You can be paid by local cheque or direct deposit in to your Cayman bank account.

What are “payouts”?

A “payout” is when Cayman Aisles issues payment to our registered clients for any sales monies collected when an order is placed to their business via our online eCommerce platform.

When are payouts made?

Cayman Aisles provides two “payout” periods per month; one on the 1st and the other on the 3rd Friday of each month. The funds paid-out on each payout date will be those collected for sales up to three days before the payout day (all sales received up to the Tuesday immediately prior to the Friday's Payout).

  • Sales proceeds collected within the three days immediately prior to payout are paid on the next payout interval.
  • Should the payout fall on a public holiday the payout will be made the business day immediately following the holiday.
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PRODUCT UPLOADS (STOCKING YOUR STORE)

Are there limits to the number of products/services I can upload and sell each month?

Your product upload limit is determined by the package you choose to sign-up for. Our package choices are:

PACKAGE

Starter

Premium

Superior

PRICE

CI$75.00

CI$195.00

CI$305.00

UPLOAD LIMIT

300

900

Unlimited

RENEWAL PERIOD

30 days

30 days

30 days

 

How do I upload a product/service?

When you register for an online business space you will have a “vendor dashboard” – when logged in you are able to upload products and customize your selling space. Once you have added a product it can be bought from your store.

 

Can I add different color, size, accessory choices to a product?

Certainly, this is called “adding attributes”. You can do this from your vendor backend access portal. You can also set your products to add or reduce the price when certain options are selected by your customers.

Can I feature my products on your home page?

Yes, please contact us on info@caymanaisles.com and we can feature your products.

 

DELIVERY

How will I get my orders delivered?

If you do not presently have an in-house delivery option or you would like to add extra capacity to your current one; we can deliver your orders for you, island-wide for CI$6 per order for orders up to 100lbs. We can also assist with international orders if needed.

If I choose to use the delivery options provided by Cayman Aisles, what does it cost and who pays?

Island-wide order delivery is available from Cayman Aisles foe CI$6 per order for orders up to 100lbs. Orders over 100lbs are charged at an additional CI$7 for each additional 100lbs.

You have the option to absorb the delivery charge and offer free island-wide delivery to your customers; or you can split the delivery and pay a portion and the customer pays a portion, or you can have customers pay the delivery cost of their orders.