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FAQs

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GENERAL - FOR SHOPPERS & DONORS

 

ORDERS

How do I change or cancel my order?

We know how important your order is, so we aim to work only with local retailers who are able to fulfill orders as quickly as possible! Each individual local retailer which sells items on our website has their own specificy cancellation and change policy, please check the details on the retailer/s' store which you placed the order, if you are unable to get details of their change and cancellation policy always feel free to contact us to assist on info@caymanaisles.com or by using our active chat on the website. 

 

I am receiving a billing address error when I attempt to check-out my order, what is causing this?

If you are entering a lengthy billing address our payment processing gateway will return an error from the card verifier; try shortening your billing address and abbreviating words like "Apartment" to "Apt" or "Road" to "Rd" etc. 

 

I am having difficulty accessing the check-out page, what is causing this?

There are some internet browsers that are unable to properly load the features of this site; our recommended browsers are Firefox and Google Chrome. In particular, Internet Explorer often has difficulty loading features. If you are using one of the recommended browsers and still having difficulty, please try refreshing the page or checking your internet connection. We also invite you to use our instant chat to speak with a customer service and technical agents who would be more than happy to assist. 

 

I see that fundraising entities and crowdfunding entities are charged a processing fee to use your site; when I make a donation why don't they receive 100% of all funds?

As much as we truly wish that it would be possible to provide this service entirely free of cost to the amazing causes we serve; in order to make this service available, and connect local causes and non-profits with the kind and generous donors like you around the world who happily join their mission through financial contributions, we must remain in a position to cover the numerous bank, gateway, security, site maintainence, staff and operational costs incurred to provide this service. The fees we charge are a small fraction of all it requires to keep a fully-functioning, secure and compliant eCommerce platform in the Cayman Islands and we hope you will continue to support us and the great causes and non-profits our unique platform serves.

 

 

GENERAL - FOR ENTITIES

I want to open an online location for my business – what is the first step?

The first step would be “ENTITY REGISTRATION” on caymanaisles.com. You will be taken to our registration page where you can complete the sign-up form for an account with a FREE 30 day trial. Once a member of our client services team receives your form we will contact you. Should you have any questions or would like to discuss our services before registering please feel free to email us on info@caymanaisles.com to arrange a free consultation. 

 

I want to open an online crowdfunding location for my non-profit or crowdfunding project – what is the first step?

The first step would be “ENTITY REGISTRATION” on caymanaisles.com. You will be taken to our registration page where you can complete the sign-up form for an account with a FREE 30 day trial. Once a member of our client services team receives your form we will contact you. Should you have any questions or would like to discuss our services before registering please feel free to email us on info@caymanaisles.com to arrange a free consultation. 

 

I see that fundraising entities and crowdfunding entities are charged a processing fee to use your site; why don't we receive 100% of all funds?

As much as we truly wish that it would be possible to provide this service entirely free of cost to the amazing causes we serve; in order to make this service available, and connect local causes and non-profits with the kind and generous donors around the world who happily join their mission through financial contributions, we must remain in a position to cover the many bank, gateway, security, site maintainence, staff and operational costs incurred to provide this service. The fees we charge are a small fraction of all it requires to keep a fully-functioning, secure and compliant eCommerce platform in the Cayman Islands and we hope you will continue to support us and the great causes and non-profits our unique platform serves.

 

What are the advantages of selling our products and services online?

  1. You can be confident that all your potential customers are already actively using the internet. The internet is the fastest and easiest way to reach customers and if they are able to purchase your items from you while surfing the net, they certainly will. Offering your business services and products online is a convenient way for customers to shop and buy.
  2. Your customers will not be limited to closing hours, Sunday laws or not being able to physically attend your location.
  3. You can easily promote your business on social media and add links to your products and services that can allow your customers to immediately view, shop and buy when they first see your posts and adverts!
  4. The cost of starting an online retail store online can be up to 500% less costly than opening a physical store
  5. Opportunities to manage your business from almost any location
  6. Run your store and attend to clients from a mobile device
  7. Ability to engage with clients more with virtual sales and promotions

 

Should I be a licensed local business to sign-up?

Yes. Cayman Aisles only registers local businesses that have a valid Cayman Islands Trade & Business License; you will be required to submit this when your registration is confirmed. If you are a church or other non-profit we will require proof of registration of that entity as well.

 

What payment methods can be accepted?

If you choose to setup your business for online selling through Cayman Aisles you can easily accept credit and debit cards. The platform can process sales by Visa and Mastercard

 

I do not see my question in this list, how can I get the answer?

Please email us to info@caymanaisles.com and we would be happy to assist you with your query.

 

FEES & PAYOUTS

What are your fees?

Cayman Aisles charges a 6.25% processing fee and CI$0.70 per transaction for businesses and service providers. These fees are only applicable when a sale is made online. In addition to this there is a monthly “rental” fee depending on the package you select. This rental fee is billed monthly after the first 30 days.

 

Are there monthly fees?

Yes, Cayman Aisles has monthly fees starting as low as CI$25 per month depending on the stock load of the business.


How do I collect payment for my sales?

When your customer pays for a product or service with their credit/debit card from your online business space you will immediately receive an order notification and your reports will automatically be updated. You will be paid by direct transfer to your Cayman bank account on a weekly basis.

 

What are “payouts”?

A “payout” is when Cayman Aisles issues payment to our registered clients for any revenue collected, less Cayman Aisles' fees, when an order is placed for their business via our online eCommerce platform or other eCommerce online payment solution systems.

 

When are payouts made?

Cayman Aisles provides two “payout” options, bi-weekly and weekly depending on the needs and desires of the client. Bi-weekly payout are made on the 1st and 3rd Friday of each month. The funds paid-out on each payout date will be those collected for sales up to three days before the payout day (all sales received up to the Tuesday immediately prior to the Friday's Payout).

The weekly payout option is made on a Monday or Tuesday of each week (client selects day). The funds paid-out would include all sales' revenue, less Cayman Aisles' fees, processed up to the Friday immediately prior to the payout.

  • Sales proceeds collected within the three days immediately prior to payout are paid on the next payout interval.
  • Should the payout fall on a public holiday the payout will be made the business day immediately following the holiday.

 

PRODUCT UPLOADS (STOCKING YOUR STORE)


How do I upload a product/service?

When you register for an online business space you will have a “vendor dashboard” – when logged in you are able to upload products and customize your selling space. Once you have added a product it can be bought from your store immediately when you select to make the product active. The team at Cayman Aisles can also assist with a "bulk product upload" which would allow a business to upload thousands of products in minutes.

 

Can I add different color, size, accessory choices to a product?

Certainly, this is called “adding attributes”. You can do this from your vendor backend access portal. You can also set your products to add or reduce the price when certain options are selected by your customers.

 

Can I feature my products on your home page?

Yes, please contact us on info@caymanaisles.com and we can feature your products.

 

DELIVERY

How will I get my orders delivered?

If you do not presently have an in-house delivery option or you would like to add extra capacity to your current one; we can deliver your orders for you, island-wide for CI$6 per order for orders up to 100lbs. We can also assist with international orders if needed.

 

If I choose to use the delivery options provided by Cayman Aisles, what does it cost and who pays?

Island-wide order delivery is available from Cayman Aisles foe CI$6 per order for orders up to 100lbs. Orders over 100lbs are charged at an additional CI$7 for each additional 100lbs.

You have the option to absorb the delivery charge and offer free island-wide delivery to your customers; or you can split the delivery and pay a portion and the customer pays a portion, or you can have customers pay the delivery cost of their orders - these options can all be automated within your vendor dashboard. 

 

I do not see my question on the list, how can I get an answer? 

Please feel free to contact us 24/7 by email to info@caymanaisles.com or use the available chat messenger on the website. We would be happy to hear from you and to assist!