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SELL EVENT TICKETS - FAQs

What are your fees?

Cayman eTicketing charges a fee of 2% of the total ticket sales to promoters.

There is also a convenience fee paid at check-out to the ticket buyer which starts around CI$2.20 per ticket and is set based on the ticket price. All promoters have the option to absorb or split the convenience fee with their event attendees.

Equipment Rental**

Hand-held barcode ticket scanners                        - $20 per scanner, per night

Hands-free barcode ticket scanners                       - $45 per scanner, per night

Laptops                                                             -  $60 per laptop, per night 

Smartphones (models vary, data included)            - $25 per smartphone, per night

WiFi Modems (data included)                                - $20 per modem, per night                                                                    

Alternatively, you can add our ticket scanning App to your smartphone to scan the tickets.

** A refundable security deposit of CI$150 is required for all equipment rentals. This amount will be refunded upon satisfactory return of the equipment.

 


How do I receive the funds from my ticket sales?

For Cayman Event Promoters we deposit ticket sales proceeds directly in to your local bank account; or a cheque can be issued.

For international promoters payments are provided via wire transfer; all wire processing fees are deducted from the payout amount.

 


What currencies does your platform support?

Ticket prices are listed in KYD (Cayman Islands Dollars), however, all international currencies on accepted international debit or credit cards can be accepted but will be converted to KYD.

 


How do I list an event?

Create an event promoter account and add your event and location (or choose a location from the predefined ones). You can upload your ticket image or event banner to be displayed on your ticket. 

 


When do I received the funds?

We issue ticket sales proceeds on a bi-weekly basis unless otherwise arranged between the promoters and our online ticketing outlet.

Each bi-weekly payout is provided on the SECOND and FOURTH Friday of each month and includes all ticket sales processed up to the Tuesday of the payout week.

Ticket sales processed from the Wednesday going forward are paid-out in the following bi-weekly promoter pay-out.

Should a payout date fall on a public holiday, the payout will be provided on the first business day after the public holiday. 

Promoters will receive email notifications each time a ticket is purchased and can review ticket sales reports within their promoter dashboard. Detailed sales reports are also emailed to the promoter contact with each payout.

 


I understand that the tickets are barcode readable; how do we scan them at the gate?

We provide an app that can be downloaded on any smart device or we can provide a laptop with barcode reader to be setup at the gate.  This will read each ticket and validate it in the database; it can be used on multiple devices if there is more than one check-in point (gate).

 


What credit card types do you accept?

We only accept Visa and Mastercard cards in both USD (US Dollars) and KYD (Cayman Islands Dollars) currencies.  Both Debit and Credit cards. 

 


I have a question not in the list, how do I ask it?

Please send us an email and we will respond with the relevant information. etickets@caymanaisles.com

 

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Can we view reports and track ticket sales?

Yes, your producer dashboard will provide reports and ticket sale charts, as well as other details about your event and attendees. 

 

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How do I add my event?

Login in to your promoter account and click "My Events" on the left bar. Enter the relevant information in to the fields and save.

 

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How do I add a new venue?

Login in to your promoter account and click "My Venues" on the left bar. Enter the relevant information in to the fields and save.

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How do I add my logo or flyer to the ticket?

Please email your graphics to etickets@caymanaisles.com and we will add your logo or flyer to the top slot on your ticket.

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Can I have my event banner on the eTickets front page?

 

Certainly. You can provide your graphic to us or we can design one for you at a small cost of CI$50. To have your banner appear on the front page there is a CI$50 charge per event. 

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What size should my artwork be for the homepage slider banner space?

 

726 px by 289 px is the preferred dimension for the slider banner on the homepage.

 

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